Drexelbrook offers extensive field service and technical support.
Telephone: +1 215 674-1234
Email:
drexelbrook.service@ametek.com
For Technical Support
• On site technical support is available to any customer on a time plus expense basis.
• On site technical support charges are not covered under the equipment warranty.
• Basic troubleshooting is the responsibility of the customer.
• A purchase order must be issued prior to scheduling a service trip. No travel arrangements will be made until a purchase order has been issued.
• Technical phone support is provided to our customers at no charge.
• Instruction manuals and other support documentation can be downloaded from this web site.
For Product RMAs
• Please email
drexelbrook.service@ametek.com to request an RMA
• Please provide the following with your E-Mail:
- Product Name and Part Number
- Product Serial Number
- Order Number
- Description of Issue
- Any associate documentation (datalogs, trend graphs, readings, etc)